Customer Experience

Learn more about how BindHQ supports its customers at each stage

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Discovery

Before we can design and configure BindHQ to best solve your business challenges, our Solutions Team takes a deep dive into your commercial needs to uncover opportunities for growth and identify areas where BindHQ can help you deliver on your new business objectives.  

• Interactive Discovery Calls with key internal stakeholders (Principals, Underwriters, Support Services) to understand your business and growth opportunities
• Demos to show you how BindHQ works & its key benefits
• Business Analysis to show you how the BindHQ solution impacts on your top-line growth and bottom line profitability

Advisory

Extracting maximum value from BindHQ requires a collaborative effort to zero in on your most pressing business challenges and determine how technology can help provide solutions. Our experienced Advisory Team can help guide you and your team through the process with reliable, focused insights grounded in experience and sector innovation. 

• Leverage Our Expertise to create insurance products, grow revenue streams and reduce speed to bind
• Operational improvements to streamline workflows, eliminate duplicative business process, identify and create efficiencies
• Business Practice Optimization to align all users on solution best-practice to deliver outsize returns to customers

Implementation

A seamless deployment onto BindHQ is our primary objective with minimal user downtime. While no one deployment is identical, our Implementation teams use standardized project plans to deliver a consistent implementation experience and ensure that no steps are missed. Our methodical approach is designed to maximize our customer success and allow you to start transacting immediately.

• Project Management Tools to ensure deployment stays on track and to budget
• Configuration Services to assure BindHQ is optimized for your firm to hits its business goals
• Online Training through our BindHQ university, in-person training and office hours available
• Data Migration to transfer legacy data and content to BindHQ (if applicable)

Training

No implementation is complete without a comprehensive training program. BindHQ University provides a complete package of online training videos and assessments designed to bring your users up to speed quickly and efficiently. Online courses are segmented to your user functions to minimize downtime and eliminate business interruption.

• BindHQ University with online and on-demand videos and assessments customized by user base
• Office hours with in-person training customized according to your needs

Support

BindHQ is committed to supporting its customers through transition onto the platform and beyond. Our customer success team is accessible to you to work through and resolve any issues and on-going support enquiries. 

• BindHQ Chatbot with Automated Chatbot to direct your user enquiries to a speedy and efficient resolution
• BindHQ Knowledge Base for users to search the comprehensive BindHQ ‘how-to’ guides with detailed step by step guides
• Phone & Email Support since we’re only ever a couple of clicks away!

IMPLEMENTATION TIMELINE

Timeline is dictated by the BindHQ Product Tier that you choose for your firm. ➛ See Product Tiers

• Pro & Enterprise Tier - three months is typical but up to 6 months (depending on complexity of customer needs)
• Basic Tier - you can be transacting on BindHQ within two weeks