Our holistic approach to customer success starts with your initial outreach to BindHQ.
BindHQ’s invests across the entire lifecycle, eliminating the pain you typically experience when implementing legacy tech systems.
Before we optimize BindHQ to solve your business challenges, our Customer Success Team takes a deep dive into your commercial needs, uncovering opportunities for growth and identifying areas where BindHQ can help you deliver on your key business objectives.
Our experienced Customer Success Team works with you and your team to understand your pressing business challenges and explain how BindHQ solves your problems through reliable, focused insights grounded in experience.
Our primary objective is a seamless deployment onto BindHQ with minimal user downtime. No one deployment is identical, but our Implementation teams use standardized project plans to deliver a consistent implementation experience and ensure that no steps are missed. Our structured approach maximizes customer success, enabling you to start transacting immediately.
No implementation is complete without a comprehensive training program. BindHQ University provides a complete package of online training videos and assessments designed to bring your users up to speed quickly and efficiently. Our online courses, product on-boarding tours and interactive quizzes are organized by user function, minimizing downtime and unnecessary business interruption.
BindHQ is committed to supporting its customers through transition onto the platform and beyond. Our customer success team is accessible to you to work through and resolve any issues and on-going support enquiries.
From date of first contact to your first day transacting on BindHQ can be as little as two weeks.
The exact timeline is dictated by the BindHQ Product Tier that you choose for your firm. ➛ See Product Tiers